FAQs

  • Where’s my order?

Your order could be in several places… our warehouse, awaiting dispatch, with the mail carrier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it’s on its way. If you haven’t got your dispatch email (don’t forget to check those junk/spam folders) then your order is waiting to leave our facilites. Once you have the dispatch email, you can track it yourself via the USPS tracking number.

If you don’t have your order number, log into your account HERE and then go to ‘Order History’.

  • How do I check on the status of my order?

You may view the status of your order by logging into your Umbrasports.com account and clicking on “Orders”.

  • Confirmations are sent via email within 30 minutes when
  • Your order has been received or
  • Your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam/junk folder.
  • Select Umbrasports.com as a trusted website domain in your spam filter.
  • To avoid any duplicate orders, please go to My Account to verify your order has been placed before resubmitting your order.

Please allow 24 to 72 hours for your order status to change.

  • Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

  • How do I place an order?

Simply click on the “color button” and “size button” of the item that you wish to purchase, add the item to your bag, go to your bag (link in the upper right hand corner of each page) and choose your preferred check out option. Provide your payment and shipping information, and place your order! An order confirmation will be sent to the email address on file once your order is placed.

  • How can I pay for my order?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • JCB
  • Diners Club
  • Is it safe to use my credit card on your site?

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure.

  • Can I modify or cancel my order?

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below;

  1. Log in to your account.
  2. Go to your order history and select the order you wish to cancel.
  3. If the order has been placed less than 1 hour ago, there will be a ‘CANCEL ORDER‘ button showing at the bottom of the order summary.
  4. Please select this button, you will then be asked to confirm your cancellation request

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders.

If the ‘CANCEL ORDER’ button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled.

  • Can I place an order over the phone?

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